RETURNS & EXCHANGES

We pride ourselves on delivering you pieces that will be treasured items in your wardrobe for seasons to come. If for some reason your order doesn’t meet your desires, you are able to return by emailing the following information to info@niathomas.co to start your return process:

/ CUSTOMER ORDER NUMBER

/ CUSTOMER NAME

/ EMAIL ASSOCIATED WITH THE ORDER

/ ITEM(S) YOU WISH TO RETURN

/ REASON FOR RETURN

 

  • All pieces submitted for a return request must be unworn, unused, and in sellable condition. They must also be in their original packaging with all tags and labels attached. 
  • Please note that customers are responsible for shipping costs associated with returns. 
  • You may use any postal service that provides a tracking number, but Nia Thomas is not accountable for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and that they are securely packaged. 
  • Once we receive your item(s), your refund will be processed within 5 - 7 business days, to the original payment method used when placing the order. We will notify you of the status of your refund after the returned items have been inspected by our Quality Control department.
  • You have a 14-day window to mail back your order for an exchange.
  • International orders, one of a kind pieces, gift cards, custom made items, sample sale items and all sale items of 20% off or more are final sale and cannot be returned or exchanged under any circumstances.
  • Custom made items cannot be returned or exchanged under any circumstances.
  • Please note that shipping costs are not included in refunds.
  • Kindly ensure your exchanged items are properly labeled and dispatched to the following address:

NIA THOMAS

697 GRAND STREET

#193

BROOKLYN, NEW YORK 11211

  • Nia Thomas reserves the right to reject any returned items without approved authorization. If your return is rejected, you will be notified via email. 

INTERNATIONAL ORDERS

  • International orders are final sale and cannot be returned or exchanged under any circumstances.
  • Please note that all international duties and taxes are non-refundable and included in your order's shipping cost when checking out. We are not responsible for any additional charges and our prices are not inclusive of any taxation or customs clearance charges you may be liable for on your package's entry into your country.

In effect as of May 6th 2024